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Shipping Information

SHIPPING

We ship internationally and from the United States. Please allow 1-2 business days for our team to process, pack and ship your order. 

*Please take into consideration 1-2 business days for processing. For example, if an order is placed on Friday after 12PM Arizona Time, then the order will process and ship out by the following Tuesday. 

We do not operate on weekends or holidays.

*Please expect slight shipping delays due to COVID-19. Please contact the mail carrier (UPS, USPS) for updates regarding your order status.*

 

WRONG ADDRESS, NOT RECEIVED OR STOLEN ORDERS

LIV Body is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.) LIV Body is not responsible for unclaimed or refused orders.  Please contact the mail carrier with full name and tracking number.

LIV Body is not responsible for orders not received if shipping address is correct when placing order. Please contact the mail carrier with full name and tracking number.

Domestic Orders (within the USA) standard shipping is 5-7 business days, excluding weekends and federally observed holidays. Due to the ongoing global pandemic, postal carriers around the globe are seeing delays.

If your order is marked as delivered on your tracking, but you did not receive it, we will assist you in filing a claim with the carrier. This request for assistance with a claim must be made within 7 business days from a package being marked as delivered.
***Please note that filing a claim does not guarantee that we will be able to provide a reshipment or refund. Our resolution will be based on the findings of the carrier once they have completed the investigation. ***
Please reference the information and links below to learn more about the claims process.
 
- Claims with UPS can take up to 10 business days.
 
For claims with USPS: https://www.usps.com/help/claims.htm
- Claims with USPS can take up to 25-30 business days.
 
- Claims with DHL can take up to 30 business days.
LIV Body does not hold or accept responsibility for packages that have been reported as delivered by the carrier, and this includes stolen or missing packages. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

INTERNATIONAL SHIPPING

International orders may incur delays due to customs duty fees and transit, expected arrival is up to fourteen business days from purchase. When a package is shipped internationally, it may be subject to customs and duties. PLEASE NOTE: LIV Body is not responsible for covering these charges. 

It is the responsibility of the customer to know import regulations and determine if the purchase is able to be imported into customer's country. Please note that the CUSTOMER WILL NOT BE REFUNDED PRODUCT COST FOR ANY SEIZED OR DESTROYED PACKAGES AS A RESULT OF ORDERING SUBSTANCES NOT ELIGIBLE FOR IMPORT IN RECEIVING COUNTRY.

It is also the direct responsibility of the customer to collect parcel from the foreign postal administration, and failure to do so for any reason will result in shipping charges not being refunded and a return to sender fee of $15 USD being deducted from the product cost refund once the order has been returned to sender.

The goods will be imported on behalf of the consignee/e-buyer. The consignee authorizes LIVBody.com to import the goods on their behalf. Further, the consignee/buyer agrees that LIVBody.com may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

Please expect slight shipping delays due to COVID-19. Under normal circumstances, our international shipping is 7-14 business days. Please note, though, that carriers worldwide have been impacted by the pandemic and that this transit time may be extended. The majority of carriers do maintain updates on their websites about what impacts they are experiencing.