Refund policy

Return Policy

Unopened Products

You can return unopened item(s) within 30 days of the purchase date for a store credit.  Your item must be in its original unused or unopened condition to be returned. Store credit amount will only be for the product cost, shipping charges are non-refundable. We do ask that the customer covers the return shipping costs and items must be returned within 30 days of the original purchase date. *Only Vallid to U.S. Customers*

Opened Products

You can return opened item(s) within 30 days of the purchase date for a 50% store credit. All returning items must be less than 20% used to qualify for a store credit. Store credit amount will only be for the product cost, shipping charges are non-refundable. We do ask that the customer covers the return shipping costs and items must be returned within 30 days of the original purchase date.  *Only Vallid to U.S. Customers*

Note that expired product is not eligible for return or exchange. Please email customerservice@livbody.com before sending in your order.

*All sales are final and no refunds will be issued on orders with promotional codes over 20% or promos for free shipping.* 

Return Products can request address for return.

Returns or exchanges will not be initiated until we receive your order returned in full to our address at 465 Industrial Blvd Suite 500 McKinney, TX 75069. Store credits will be made only to the name used for the original purchase.  

Subscription Services

If you are signed up for an auto-renew subscription service program, your membership in that program will remain in effect until you cancel it or until we terminate your participation in the program. 

Wrong Address

LIV Body is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.) LIV Body is not responsible for unclaimed or refused orders.  Please contact the mail carrier with full name and tracking number.

Not Received/Stolen Orders

LIV Body is not responsible for orders not received if shipping address is correct when placing order. Please contact the mail carrier with full name and tracking number.

International Shipping